Terms & Conditions

These terms describe how this shop works. They reflect what the system actually does — the fees, the windows and the refund rules stated here are the ones enforced in the checkout and the back office.

1. Who we are

This shop sells Deeyeo personal-care and household products across the Middle East, operating from Kuwait. Goods are sourced from Deeyeo’s certified factory in China.

2. Your account

Creating an account requires an email address and a mobile number. We send a confirmation link to the email address; no account exists until you open that link, and the link expires 15 minutes after it is sent. The mobile number is required because we need a way to reach you about an order; we do not send a verification code to it.

You may sign in with either the email address or the mobile number. Keep your password to yourself — we store only a one-way hash of it and can never read it back, which is also why we can only reset it, never tell you what it was.

3. Prices and currency

All prices are shown and charged in Kuwaiti dinar (KWD), to three decimal places. If a converted price is ever displayed in another currency it is a reference only: the amount actually charged is the Kuwaiti dinar price.

We may change prices at any time. The price that applies to your order is the one shown when you place it.

4. Placing an order

An order is created when you submit it, and is held for 30 minutes for payment. Stock is reserved for you during that time. If payment is not completed within 30 minutes the order closes automatically and the stock is released.

An order is only treated as paid once our payment provider confirms it to us directly. Returning to the site from the payment page is not by itself payment.

5. Payment

Payments are processed by MyFatoorah, which supports KNET, credit and debit cards and Apple Pay. We never see or store your card details. They are entered on MyFatoorah’s own page and never reach this shop.

6. Delivery

Delivery options and fees are shown at checkout and depend on the delivery address. Standard delivery within Kuwait arrives in 2–4 working days; express delivery arrives the next working day for orders placed before 14:00. Some rules offer free delivery above a stated order value.

Delivery times are estimates, not guarantees. We record a carrier and tracking number when an order is dispatched.

If you do not confirm receipt, an order is marked complete automatically 10 days after dispatch.

7. Returns and refunds

You may request a refund within 7 days of delivery (or of payment, if the order has not yet been dispatched).

Refunds cover the whole order. We do not refund individual items or part of an order. You may request either a refund only, where you keep the goods, or a return, where the goods come back to us and go back on sale.

A refund is returned to the original payment method through MyFatoorah. We mark your order refunded only after MyFatoorah confirms the refund has been made — if it is declined, the request stays open and we tell you why, rather than recording a refund that did not happen.

Unopened items in resalable condition are expected for a return.

8. Coupons

A coupon applies to a single order and may carry a minimum spend, a cap, a per-customer limit and an expiry date.

If an order paid for with a coupon is refunded, the coupon is returned to you with its original expiry date unchanged. If that date has not passed you may use it again; if it has, the coupon has expired and cannot be used — a refund does not renew it.

9. Product information

We take care to describe products, prices and stock accurately. Where an obvious error appears — a clearly wrong price, or stock we do not in fact hold — we may cancel the affected order and refund it in full rather than fulfil it.

10. Reviews

You may review a product you have bought once the order is complete. We may remove reviews that are abusive, off-topic, or not about the product.

11. Your data

We collect what an order needs: your name, email address, mobile number and delivery address. Your email and mobile are used to confirm your account and to contact you about orders. Your delivery address and phone number are passed to the carrier and, for the phone number, to the payment provider.

We do not sell your data.

12. Changes to these terms

We may update these terms. The version published on this page at the time you place an order is the one that applies to it.

This document describes our operating rules. It is not legal advice and has not been reviewed by a lawyer. If you need contractual certainty, please contact us.